Your right to return
You have the right to cancel your order and return any item within 14 days of receiving it, without needing to give a reason. This is your statutory right as an EU consumer under the Consumer Rights Directive, and it applies to every order regardless of our own supplier arrangements.
How to start a return
Contact us at hello@homebohemia.eu with your order number and which item(s) you’d like to return. We’ll confirm the details and next steps by email.
Condition of returned items
To be eligible for a full refund, items should be:
- Unused and in the same condition you received them
- In their original packaging where possible
- Complete, with all parts and accessories included
Who pays for return postage
Return postage is the customer’s responsibility, unless the item arrived faulty, damaged, or wasn’t what you ordered — in those cases, we cover the cost.
Refunds
Once we receive and inspect your returned item, we’ll process your refund to your original payment method. We’ll email you to confirm once this is done. Refunds are typically processed within a few business days of us receiving the return.
Faulty, damaged, or incorrect items
If your order arrives faulty, damaged, or isn’t what you ordered, contact us within a reasonable time of delivery at hello@homebohemia.eu, with your order number and photos showing the issue. We’ll arrange a replacement or full refund, including return postage, at no cost to you.
Items that can’t be returned
For hygiene reasons, some items may not be eligible for return once opened or used — this will be made clear on the relevant product page if it applies.
Questions
If you’re unsure whether an item qualifies for return, or need help with anything above, contact us at hello@homebohemia.eu and we’ll help sort it out.